MyPT Privacy Policy
Our website address is: www.myptapp.co.uk.
Date of Last Revision: September 05, 2023
This Privacy Policy covers information we collect from users and visitors of the Application, namely MyPT, which is owned and operated by MYPERSONALTRAINER limited (hereinafter referred as “Company”, “us”, “we”, or “our”). By accessing the Application/website (hereinafter referred as application) or platform, using any of the Services, or otherwise agreeing to this Privacy Policy, you are consenting to the collection, use, disclosure and other handling of your personal information as described below. You further agree to the terms contained in this Privacy Policy and any documents incorporated by reference, whether you are registered with the Application or are simply browsing the Application. It is essential that you agree to the way we collect and process personal information collected on the Application before you start to use the Application and/or our services.
Our Privacy Policy is a legal statement that explains how we may collect information from you, how we may distribute your information to others your information, and how you can limit our sharing of your information.
Information we collect
The information may be divided into the following general categories:
1. Information you provide to us
When you access the Application or register or communicate with us, we may ask you to voluntarily provide us certain information that helps facilitate your use of the platform and helps us stay compliant with our Legal obligations.
1.1 Personal Information
We may ask you to voluntarily provide us certain information that can personally identify you or could be used to personally identify you (“Personal Information”). Personal Information includes (but is not limited to) the following categories of information: gender, first and last name , contact number, email, other contact information and/or other relevant data as required or considered necessary by us. Questions or comments submitted by users in regards to their health and training activity may also be regarded as Personal Information. Other additional information such as your phone number may be requested to identify you and others when using certain features on our platform.
1.2 Communications with usWhen you communicate with The Company through the Platform or otherwise, we collect information about your communication and any information you choose to provide. We collect this information for the purposes of maintaining safety, ensuring quality, and optimising our services.
1.3 Order/Credit Information
While subscribing to our Service, we may ask you to provide us with certain information that will help us to process the order. Information may include, but is not limited to, your name, company name, address, email address, phone number(s).
2. Information which we automatically collect
When you access the Application or register or communicate with us, we may automatically collect certain information that helps facilitate your use of the platform and helps us stay compliant with our Legal obligations.
2.1 Non-Personal Information
We may additionally collect and track Non-Personal Information about your Application visit including how much time you have spent on our platform, transaction history, pages viewed, information searched for or requested for and other relevant statistics. We will use this information for the purposes of improving the performance and operations of our Application and Services. If you send us a message, this message can be stored to process it, to compile statistical information, to improve our services and support, or to get in touch with you.
2.2 Location Information
The Services provided by The Company may require your location information. When you use certain features on our Platform, we may collect information about your precise or approximate location through third party application(s) to offer you an improved user experience. Mobile devices allow you to control or disable the use of location services. Disabling such services may result in limited access to certain features on our platform.
3. Information We Collect from Third Parties
When you access the Application of a third party or avail the services of a third party, we may collect certain information from the third-party that help us facilitate your use of the platform and helps us stay compliant with our legal obligations. We do not control, supervise or respond to how the third parties providing your information process your personal data. In addition, any information request regarding the disclosure of your personal information to us should be directed to such third parties.
3.1 Login with Facebook/Gmail
Facebook/Gmail login is an additional login feature provided by us. When you login through such third parties, we may receive information from them including but not limited to your public profiles, email and friends list.
3.2 Billing Information
When you make a payment through our Application, your payment information is processed by a payment processing partner. With your payment authorisation, they may collect provided payment information necessary to process your payment. The associated partner may use and store information it collects through its payment processor; which is governed by its applicable terms of service and privacy policy. We may receive certain information from the associated payment processor which will help us facilitate your order/payment and your use of the platform.
How we use the Information
We use the personally identifiable information you provided to us along with automatically collected information we receive to facilitate and optimise your use of the platform. This conducted by us through, but not limited to customisation, Application development, maintaining a safe environment and compliance to our legal obligation.
1. Facilitate your use of the Platform
We use the information we collect about you to establish your information and provide services; provide customised content to you; communicate with you through email and phone, send you Emails to inform you about our new products, services and offers; promotional messages and web analytics data, provide feedback to third party businesses; and take action regarding unlawful or harmful activities. You may opt out of the promotional emails anytime by intimating us of your preferences.
2. Promote and Customise the PlatformWe may use your email address or phone number (if provided) to contact you regarding any changes to the platform; system maintenance and outage issues; account issues; or otherwise to troubleshoot problems. We may also send you information about related services and selected third party information. If you choose to use this platform you also consent for us to pass on information about you as an individual or company to third parties who may then occasionally send communications to you to provide information, offers and Products that may be of interest to you.
3. Creating a Safer Platform
We may limit or restrict your use of our Application and its associated features in response to possible signs of abuse. We may remove content, under our own discretion, that may be illegal or we may deem as inappropriate. As a result of these actions, we may further suspend or disable your account due to violations against our preset Terms and Conditions and/or Privacy Policy.
4. Disclaimer
We do not sell, rent or trade your personal information to third parties for marketing purposes. This does not include passing on your personal information to trusted third parties who aim to assist us in operating our Application, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. Non-personal identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Disclosure of your Information
We may disclose your information to third parties; as stated below, which helps us facilitate your use of the platform and helps us comply with our legal obligations. By using this Application, you hereby give us the permission to disclose your information as per the terms of this policy. We will never sell your personal information, or pass it to third parties for marketing purposes without your permission.
1. Business Transactions
We may disclose your personal information if we are approached by a potential buyer of our business, if we required to do so by law or in good-faith believing such action is necessary to comply with the law. In case of a sale of assets, a bankruptcy, or an insolvency event, then we may sell, transfer or share some or all of our assets, including your information to another party. In this event, we will notify you before your personal information is transferred and/or becomes subject to a different privacy policy.
2. Legal Obligations
We will disclose your personal Information where required to do so by law, under a subpoena, or if we believe that such action is necessary to comply with the law. We may also disclose personal information to protect the security or integrity of our service on reasonable requests from law enforcement agency.
3. Data Processor
We may disclose your personal information with associated third parties such as our subcontractors or our service providers who act on our behalf. We may also use a third-party data processor to process your information on our behalf. They may be identified as follows:
3.1 Service Providers
We may employ third party companies and/or individuals to facilitate our services, to provide the service on our behalf, to perform service-related services, or to assist us in analysing how our service is used. These third parties will have access to your personal information for the sole purpose of performing these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
3.2 Communications
We may use your personal information to contact or inform you with newsletters, promotional materials and/or other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any of the emails we have sent.
3.3 Analytics InformationIn addition, we collect, monitor and analyse information in order to increase our Service and Application’s functionality and we may use third party services, including but not limited to, Google Analytics. Please go through these third party service provider’s privacy policies which addresses how they use such information.
Other Important Information
1. Retention Period
The information collected namely personal information, log data, analytical information, location information and other information as stated in this policy will be retained by The Company for the period wherein the data is essential for achieving the purpose of data processing.
2. Links to other Application/Website
This privacy policy applies to our Application and services. The Application may contain links to other Applications or websites over which we have no control over and thus not responsible for. These Applications or Websites may have their own policies regarding privacy which may be different than ours. We are not responsible for the privacy policies or practices of other Application or Websites which you access from this Application. If you choose to visit an individual, a business, or advertiser’s Application/Website by “clicking on,” or subsequently redirected to a third party link located on our Application, you will be directed to that third party’s Application/Website and subject to their terms & agreement and privacy policy. When we link an Application/website or present an advertisement, it is not an endorsement, authorisation or representation of our affiliation with that third party, nor is it an endorsement of any such third party’s privacy security policies or practices. If you access the stated linked Applications/website, you are at your own risk. It is best practice to check the privacy policies, if available, of that individual Application/website to see how the operators of that third-party Application/website will disclose or use your personal information. The information you choose to provide to or that is collected by these third parties is not covered by our privacy policy.
3. Access/Accuracy
We aim to maintain accuracy of the personal information which you provide us at all times and if you seek to update or correct such Information for any reason, please update this directly yourself or send updates/corrections to us at support@mypersonaltrainer.org.uk. The Company aims to take all reasonable efforts to incorporate such changes in your Personal Information within a reasonable period of time.
4. Children’s Privacy
Protecting the privacy of every minor is equally important to us. The Application and Services are not structured to attract minor children less than sixteen (16) years and you hereby acknowledge that you are above the age of sixteen (16) years while availing the Services.
5. Governing Law
This privacy policy has been construed in accordance with and shall be governed by the laws prevalent in province of England and Wales, where applicable.
Updates to Privacy PolicyWe reserve the right to modify this privacy policy at any time. All changes made to this privacy policy will be posted on our Application, as a blog post, by email, or through any method we determine. The most recent privacy policy will be posted first and will be identified at the top of this privacy policy page by its effective date. Please review the changes carefully. If you disagree with the privacy policy, you must stop using the services provided by this Application and the Application/application all together.
Contact UsIf you have any questions about this Privacy Policy or for exercising the right provided for in this policy, please feel free to contact us at support@mypersonaltrainer.org.uk.